Privacy and Data Questions
Log into your account and edit your profile directly to fix your contact details. If you cannot access your account, contact our support team with your username or email. We'll verify your identity and update your information within one business day.
Yes. Open your account settings and select Close Account, or email our support team. We'll close your account immediately and anonymise your data after two years, as required by local regulations. Transaction records are kept for seven years for compliance.
Payment data is encrypted and processed only through secure payment gateways. We never store full card or wallet details on our servers. Each transaction is protected by SSL encryption and fraud-detection checks before approval.
We send account alerts — login confirmations, withdrawal notifications, and deposit receipts. Marketing messages are sent only if you opt in. You can unsubscribe from promotional emails or SMS anytime via your account preferences or by replying STOP to any message.
Go to your account dashboard, select Settings, then Data Export. You'll receive a file with your profile, game history, payment transactions and communication records. Requests are completed within five to seven business days.
Change your password immediately and contact our support team. We'll review your account login history, verify recent transactions and block any suspicious activity. Our security team responds to account-breach reports within one business day.
Our app may detect your general location region to confirm you're in an area where access is available under local law. Precise GPS location is not collected. You can disable location services in your phone settings anytime without affecting account access.
